Return Policy

Effective Date: 26/02/2025

At Plaant.lk, your satisfaction is our top priority! If you are not completely happy with your purchase, you may return it for an Exchange or Refund. Please review our return policy below.

If applicable, we will arrange for our delivery partner to collect your return. To ensure a smooth process, please clearly mention the following details on the return parcel:

  • You Name
  • Your Address
  • Your Phone Number
  • Our Address – No: 325/B, Palugahawela, Katuwellegama, Minuwangoda, Sri Lanka. 11526
  • Mobile Number – 076 60 32 221 / 077 89 36 722
  • A Copy of Your Invoice
Refund Policy

At Plaant.lk, we strive to provide high-quality plants and gardening products. If you are not satisfied with your purchase, or your product is defective/damaged, or incorrect/incomplete at the time of delivery, we offer a refund under the following conditions:

Eligibility for a Refund

To be eligible for a refund, you must return the product(s) within 14 days of your purchase. If the product(s) is/are damaged, used, or returned after the 14-day period, you will not be eligible for a refund.

Return Conditions

To qualify for a refund, please ensure that:
✔︎ The product is returned in its original packaging.
✔︎ The product is unused and undamaged.
✔︎ The product includes all original tags (if applicable).

Non-Refundable Items

Certain items are non-refundable, including:
✘ Digital items (e.g., e-books, plant care guides).
✘ Personalized or custom-made items.

Refund Process

Once we receive your returned product, our team will inspect it. If your return meets our conditions, we will process your refund. The amount will be credited to the original payment method used during the purchase.

⚠ Important Note: We reserve the right to deny refunds if the returned item shows any signs of wear, misuse, damage, or alterations.

For any refund-related inquiries, please contact our customer support team at info@plaant.lk.

Exchange Policy

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange items within 14 days. Exchanges At Plaant.lk, we strive to ensure customer satisfaction with every purchase. However, if you need to exchange a product, please note the following policy:

  • Exchange requests exceeding 14 days from the date of delivery will not be processed.

To be eligible for an exchange, the following conditions must be met:

✔︎ The product must be returned in its original packaging.
✔︎ The product must be unused and undamaged.
✔︎ The product must include all original tags (if applicable).

If the requested replacement (specific size/model) is no longer available, a full refund will be issued, excluding any delivery charges.

Your exchange will be processed once the returned item is received and verified against our exchange policy.

Customers are entitled to one exchange per order, provided all conditions are met.

For any further assistance, feel free to contact our customer support team at info@plaant.lk.

How to Initiate a Return

If you need to request a Return, Refund, or Exchange, we are happy to assist you! Please reach out to us for further clarification or any questions through the following contact details:

✍︎ Email: info@plaant.lk
☎︎ Call / WhatsApp: 076 60 32 221 / 077 89 36 722 / 072 30 22 400
⛳︎ Visit: Contact Us

Our team is always ready to help ensure a smooth and hassle-free process! Thank you for shopping with Plaant.lk!